We use courierpost within New Zealand and NZ Post to Australia and send out as soon as your payment clears. We use cardboard boxes and recycled packaging if at all possible to cut down on our global footprint.
Currently Soap Cage ships to New Zealand and Australia.
We have a flat rate $10 NZD shipping fee within New Zealand and $18 NZD within Australia
We use Courierpost but occasionally the booking system doesn’t accept PO Box addresses. Should we be unable to ship to a PO Box we will contact you for an alternative address.
We endeavour to book your courier for pick up the day after you make an order with us. Please allow 2-5 days for delivery within NZ and 7 days for delivery to Australia. During the current pandemic freight times have sometimes been a little longer.
Damaged or Non-Delivered Articles
If your article is damaged upon arrival please notify us at firstname.lastname@example.org
If your order has not arrived within 14 days of the dispatch date please notify us immediately on email@example.com . There is only a small window of opportunity for us to be able to claim for missing parcels with courier companies. Failure to notify us in the above time frames may result in no refund.